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FAQs

  • Ordering

    How do I place an order?

    Orders may be placed online, in our showrooms or by contacting customer service via email or phone:

    P  +44 (0) 20 3925 0708
    F  +44 (0) 20 3925 0719
    E  circalighting.uk@circalighting.com

    View our showroom locations.

     

    When can I expect my order to arrive?

    In-stock items will ship within 7 business days. Please refer to the tracking number on your invoice for up-to-date delivery information.

    The estimated lead time for backordered items will be noted on your order confirmation. We recommend checking stock online or with a customer service representative prior to placing your order.

     

    How do I place a custom order?

    Customization options are available for a selection of our products. A typical customization lead time is 3-4 weeks from the product’s in-stock status. Our customer service representatives will be happy to discuss custom capabilities, provide quotes and estimate lead times. Please note: all custom orders are final sale and ineligible for return.

    P  +44 (0) 20 3925 0708
    F  +44 (0) 20 3925 0719
    E  circalighting.uk@circalighting.com

    View our showroom locations.

     

    How do I cancel an order?

    If you need to cancel all or part of your order, please contact us as soon as possible. Cancellations are not guaranteed until you receive an email confirming cancellation. Once an order has shipped, it may not be cancelled. If the order cannot be cancelled, please refer to our return policy.

     

    How do I check my order status?

    If you placed your order online, please sign in to view your order history.

    If you checked out as a guest, you may look up your order status here.

    If you placed your order via email or phone, please contact customer service to check the status of your order:

    P  +44 (0) 20 3925 0708
    F  +44 (0) 20 3925 0719
    E  circalighting.uk@circalighting.com

     

    When can I expect to receive an invoice for my order?

    Orders containing multiple items may ship separately. Once an item from your order has shipped, you will receive a paid receipt along with tracking information.

     

    What methods of payment do you accept?

    Payment by credit card is required for all online orders. We accept Visa and MasterCard. Circa Lighting will charge your credit card as soon as your order is on its way. Orders consisting of multiple items may ship separately, in which case you can expect to see multiple transactions as each shipment leaves our facility.

  • International Orders

    Can my order be delivered internationally?

    Absolutely! Please contact us with your shipping address and we will be glad to estimate shipping charges prior to purchase. 

    We accept the following methods of payment for international orders:

    Visa

    MasterCard

    Once I've placed my order, when can I expect my card to be charged?

    Circa Lighting will charge your credit card when your product leaves our shipping facility. If your order consists of multiple items, it may ship out in separate packages. In this case, you can expect to see multiple transactions as you are charged when each shipment leaves our facility.

    What are my international shipping options?

    DPD is our primary method of shipping; however, you may use your own courier for transit. Should you have a preferred freight forwarder or consolidator, please notify us of their address when placing your order.

    Can I expedite my shipping?

    Estimates for expedited shipping charges including transit times are available upon request.

    How much duty and taxes are charged on international orders?

    Duty (or customs tariffs) is set by the destination country's customs authorities and is based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by each country. Value Added Tax (VAT) rates are set by the destination country. You can contact your country’s local customs department to estimate these fees.

    Who should I contact if I have questions regarding my order?

    Customers located in the UK can contact our London showroom for assistance.

    P  +44 (0) 20 3925 0708
    F  +44 (0) 20 3925 0719
    E  circalighting.uk@circalighting.com

    Customers located in the EU can contact us at:

    P  +44 (0) 20 3925 0715
    F  +44 (0) 20 3925 0719
    E  circalighting.uk@circalighting.com

    Customers located outside of the EU, UK or USA can contact us at:

    P  +1.877.762.2323
    F  +1.877.946.5906
    E  international@circalighting.com

    Will the fixtures be compatible with my country’s voltage?

    Circa Lighting offers many items wired for your voltage. If needed, we can customize the fixture to your voltage standard for an additional fee. Customization will extend your lead time by approximately 4 weeks.

    Will I need a broker to import the product in my country?

    If your shipment is in transit with a small package courier, they will contact you regarding a broker and duties and taxes. These fees will be due upon arrival.

    For larger freight shipments, a broker will be needed and we can recommend one, if necessary. If you have a broker of choice, please notify us during the ordering process and we will include their information on the shipping documents.

  • Price Matching

    We are committed to offering you our best price 365 days a year. Should you find an identical product offered for a lower price by another authorized dealer, just send us a copy of your quote or link to the website for review and we’ll match it!

  • Ceiling Fixture Installation Tips

    Hanging Lights over a Kitchen Island

    We recommend installing ceiling fixtures 76 - 91 cm from the surface of your kitchen island. When installing multiple fixtures, the widest part of the fixtures should be spaced a minimum of 76 cm apart for optimal airflow, light spread, and visibility.

    Hanging Linear Fixtures over a Surface

    The key to sizing an elongated light fixture is proportion. We recommend selecting a light measuring no more than 2/3 the length of the table or island. Consider hanging a pair of linear fixtures to light extra long surfaces.

    Hanging Lights over a Dining Table

    We recommend leaving approximately 76 - 91 cm between the bottom of your fixture and the surface of your dining table. The width of your fixture should be at least 15 cm narrower than the width of your table.

    Hanging Lights over a Round Table

    We recommend leaving approximately 76 - 91 cm between the bottom of your fixture and the surface of your table. Choose a fixture with a width measuring between 1/2 and 3/4 the diameter of around table.

    Hanging Lights in an Entry or Hallway

    Light fixtures should comfortably clear the thresholds of any adjacent doors and the heads of all family members! Leave a minimum of 200cm from the floor to the bottom of the fixture, and 120 cm from the widest part of the fixture to any surrounding wall.

    For Ceilings 3 Meters or Taller

    Consider two-tiered chandeliers for ceilings 3 m or taller. Please note the "overall height" measurement in each fixture's specifications.

    TIP: Consider installing dimmer switches to conserve energy and control the intensity of light emitted. Be sure to use bulbs that are compatible with your dimmer type.

     

     

  • Wall Fixture Installation Tips

    Beside a Bathroom Mirror

    To evenly illuminate a bathroom mirror from either side, we recommend mounting your sconce(s) just above eye level, or about 152 - 165 cm from the floor to the center height of the sconce backplate.

    Above a Bathroom Mirror

    The ideal linear bath light will measure at least 3/4 the width of the mirror but not extend over its edges. For larger mirrors, consider mounting a pair of evenly-spaced linear sconces.

    In a Hallway or Living Space

    When installing multiple wall sconces to accent a hallway, dining room or other living space, consider leaving a minimum of 2.4 - 3 m between each fixture for a balanced spread of light.

    Beside the Bed

    If your sconce has a switch, be sure to install it where it can be easily reached from a sitting position in the bed. For best results, leave approximately 140 - 152 cm of space from the floor to the top of the sconce.

    TIP: Consider installing dimmer switches to conserve energy and control the intensity of light emitted. Be sure to use bulbs that are compatible with your dimmer type.

     

    What kind of installation are my wall fixtures wired for?

    The majority of our sconces are intended for hardwire application only, but may be modified with a plug by a certified electrician unless noted otherwise. Wall fixtures that are wired with a plug will include 92 cm of cord cover and may be modified for hardwire application unless noted otherwise. If you are unsure if a particular style is suited for your needs, please contact a sales representative for assistance. 

    What do I need to know about the size of a sconce's backplate?

    Backplate sizes vary. Make note of the size of your existing junction box and select a fixture with a backplate large enough to cover it. We recommend confirming junction box specifications with your electrician before placing your order.

    SAFETY TIP: Leave ample space between the ceiling and the top of your fixtures to allow adequate airflow and prevent overheating. This is especially important when using incandescent bulbs.

     

  • Outdoor Light Installation Tips

    Note: Our exterior lights are not lacquered and will gracefully patina over time.

    Scale / Size Approximate Guidelines

    Wall Mounted Fixtures
    (dimensions indicate maximum overall height of fixture)

    Ceiling Height204 cm
    Door Height
    214 cm
    Door Height
    244 cm
    Door Height
    275 cm
    Door Height
    244 - 290 cm 36 cm 46 cm 46 cm 46 cm
    305 - 351 cm 53 cm 53 cm 53 cm 53 cm
    366 - 427 cm 53 cm 61 cm 61 cm 61 cm
    427 - 488 cm 61 cm 69 cm 69 cm 69 cm
    Over 488 cm 69 cm + 69 cm + 76 cm + 76 cm +

    Ceiling Mounted Fixtures
    (dimensions indicate maximum overall height of fixture)

    Ceiling Height204 cm
    Door Height
    214 cm
    Door Height
    244 cm
    Door Height
    275 cm
    Door Height
    247 cm 46 cm 41 cm 15 cm  
    290 cm 61 cm 51 cm 36 cm  
    305 cm 79 cm 79 cm 46 cm 18 cm
    320 cm 86 cm 86 cm 66 cm 33 cm
    335 cm 97 cm 97 cm 79 cm 53 cm
    351 cm 114 cm 114 cm 91 cm 61 cm
    366 cm 127 cm 127 cm 97 cm 76 cm
    381 cm 137 cm 137 cm 107 cm 92 cm

    What is the difference between damp-rated and wet-rated fixtures?

    If the fixture will be installed in a place where it will be in direct contact with rain or snow, we recommend selecting a wet-rated model. Damp-rated fixtures may be installed in covered areas and are recommended for bathrooms where fixtures may be exposed to steam or collect condensation.

  • Finishes

    What materials are the finishes made of?

    All Circa Lighting products are made from the finest materials available. Many of our metal finishes are unlacquered and will naturally patina.

    We’ve included a list of all finish, shade and glass codes with descriptions for your reference. Our Signature Finishes set us apart and make the difference for lighting choices that are unique in personality and design appeal.

    Will silver finishes tarnish over time?

    Our Polished Silver is true silver and will tarnish. This finish is best suited to those who prefer to let the finish patina naturally, giving your fixture the look of an antique. 

    All Circa Lighting items are handmade. Does that mean they vary by fixture? 

    Every component has been individually finished by master craftsmen. You may notice small imperfections. These are not defects but true evidence that each piece is a crafted work of art.

  • Care Instructions

    How do I clean my light fixtures?

    Clean all our products with a soft, dry cloth only. Do not use scouring agents, abrasive sponges, hydrochloric acid, vinegar (acetic acid) cleaners, ammonia or metal silicates.

    How do I polish my light fixtures?

    When polishing is necessary we recommend the following:

    • Simichrome Polish for Chrome and Polished Nickel
    • Goddard’s brand polishing cloths for Polished Silver
    • Bri-Wax to refresh and protect our Bronze and Gun Metal finishes
    • Brasso to brighten our Natural Brass, Hand-Rubbed Antique Brass and Antique Burnished Brass finishes
    • Our Soft Silver and Soft Brass finishes should not be treated. Clean with a soft, dry cloth only.
  • Warranty

    Circa Lighting Warranty

    Circa Lighting warrants that its products shall be free of any defects that are due to faulty materials or workmanship. Circa Lighting shall promptly correct such defects by repair or replacement, at its option, without charge. This warranty covers product defects only and shall expire one (1) year after the date of purchase by the original purchaser. Return authorizations will only be granted if the defect is not repairable in the field.

    This warranty does not apply to defects caused by and resulting from misuse, neglect, accident or improper operation, maintenance, storage, transportation or handling of this product. The warranty does not cover transportation costs for return of the product or for reshipment of any repaired or replaced product or costs associated with installation, removal, or reinstallation of the product.

    Circa Lighting shall have no responsibility for damage to persons or property or other loss or injury resulting from a defect in the product from improper use or installation. UNDER NO CIRCUMSTANCES SHALL CIRCA LIGHTING BE LIABLE FOR SPECIAL OR CONSEQUENTIAL DAMAGES. ANY WARRANTIES IMPLIED BY LAW, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR AFTER DATE OF ORIGINAL PURCHASE. In no event shall Circa Lighting liability under this warranty exceed the cost of repair or replacing such defective product, and Circa Lighting’s maximum liability under any warranty is in lieu of all other warranties expressed or implied. If you feel you have a claim under this warranty, contact Customer Service for advice on handling the claim.

    Tech Lighting Warranty

    Lighting Fixture Warranty: Tech Lighting lighting fixtures (both indoor and outdoor), components, and electronic products, when properly installed and under normal conditions of use, are warranted to be free from defects in materials and workmanship for one year from date of sale. LED products with dedicated LEDs or proprietary LED bi-pin modules are warranted for five years. ENERGY STAR® qualified products are warranted for three years.

    Outdoor Lighting Fixture Warranty: Lighting fixtures installed outdoors are subject to change due to prolonged exposure to sunlight, pollutants and other environmental conditions. Metal finishes on outdoor fixtures will mature naturally over time, and may change in appearance, creating a living finish. Painted finishes on outdoor fixtures may naturally fade over time, depending on the fixture's exposure to the outdoor elements. Therefore, any claim for fading, discoloration or "patina" of a finish on an outdoor fixture is not applicable after expiration of the fixture’s warranty.

    Coastal Environments: The environment within ten miles of a sea coast can be extremely corrosive. Even with appropriate maintenance, products installed in this environment will typically deteriorate more than products installed in other, less severe environments. Corrosion and/or deterioration is considered "normal wear" in this environment. Therefore, any claim for finish failures, or for corrosion of fixture components due to coastal environment conditions is not applicable to the fixture warranty. Tech Lighting at their sole option will repair or replace, F.O.B. Factory, freight prepaid, any lighting product defective in materials or workmanship. Such replacement is the exclusive remedy against Tech Lighting should any of the products delivered prove defective. To replace a product that has a warranted defect, the original purchaser shall return any defective parts or products to the authorized dealer from which the product was purchased, along with proof of purchase and a detailed description of the claimed product defect.

    Tech Lighting at their sole option will repair or replace, F.O.B. Factory, freight prepaid, any lighting product defective in materials or workmanship. Such replacement is the exclusive remedy against Tech Lighting should any of the products delivered prove defective.

    To replace a product that has a warranted defect, the original purchaser shall return any defective parts or products to the authorized dealer from which the product was purchased, along with proof of purchase and a detailed description of the claimed product defect.

    Any modification to a lighting product not made at the factory will void the products' safety listing (such as UL, ETL, etc. or other recognized laboratory) as well as the lighting warranty policy. Flood damage voids any and all warranty of lighting products. This warranty only applies when all components, including power supplies, have been provided by Tech Lighting. Substituting another manufacturer’s product will render the warranty completely void. Upon confirmation of a defect or failure, at our discretion we will repair or replace the item or will refund your purchase price if repair or replacement is not possible or practical. Our warranty covers only the product itself; we will assume no liability for labor costs, installation costs, or other losses. Your warranty rights will be honored only when the product has been installed and used properly. Tech Lighting will not repair or replace products damaged by improper use or faulty installation.

    FOR BREACH OF ANY WRITTEN EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT, THE CONSUMER IS LIMITED EXCLUSIVELY TO THE REMEDIES PROVIDED IN THIS WARRANTY. IN NO EVENT SHALL TECH LIGHTING BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

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